Thank you for shopping at www.Delshiz.com. We want you to be completely satisfied with your purchase. However, if you are not satisfied or if there is an issue with your order, we have outlined our return and refund policy below.
Return Eligibility:
Perishable items like fruits are not eligible for returns due to health and safety reasons.
However, if the fruits you received are damaged, spoiled, or not as described, you may be eligible for a refund or replacement. Please contact our customer support within 2 hours of receiving the order to report any issues.
Reporting an Issue:
To report an issue with your order, please contact our customer support via email or phone, providing the following information:
Your order number
Detailed description of the problem
Clear photographs showing the issue, if applicable
Refund/Replacement Process:
Our customer support team will review your request and may ask for additional information if needed.
If the issue is verified, we will offer one of the following resolutions:
Refund: We will initiate a refund for the affected items back to the original payment method within a reasonable timeframe.
Replacement: We will arrange for a replacement of the affected items in your next order, subject to availability.
The final decision regarding refund or replacement will be made at our discretion based on the specific circumstances of the case.
Non-Refundable/Non-Returnable Items:
Apart from damaged, spoiled, or misrepresented items, all other fruits are considered non-refundable and non-returnable due to their perishable nature.
Shipping Costs:
We do not refund the shipping costs unless the return is a result of our error or a defective product.
Cancellation Policy:
Orders can be cancelled within one hour after the order is placed and if the order is prepaid refund will be initiated. Orders cannot be canceled after one hour of being placed as we strive to promptly process and ship your fruits to ensure freshness.
Please note that our return and refund policy may be subject to change without prior notice. It is recommended to review the policy periodically for any updates.
If you have any further questions or need assistance, please don’t hesitate to contact our customer support.
